Privacy Policy

📋Introduction

Welcome to 23be, Bangladesh's trusted online gaming destination. This Privacy Policy explains how 23be collects, uses, stores, and protects the personal information you provide when you access or use our website, games, and related services. By using our platform, you agree to the practices described in this document.

We are committed to safeguarding your personal data in accordance with applicable data protection principles. This policy applies to all users of 23be, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. Please read this policy carefully before registering an account or making any deposits.

📝Information We Collect

When you register and use 23be, we may collect the following categories of personal information:

• Identity data: full name, date of birth, and government-issued ID details for KYC verification.
• Contact data: email address, phone number, and residential address.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, or bank card info), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser type, operating system, and session logs.
• Usage data: pages visited, games played, betting history, time spent on site, and click-path analytics.
• Communication data: messages sent to our support team, feedback submissions, and promotional opt-in preferences.

We only collect information that is strictly necessary for providing our services, processing transactions, and maintaining a safe gaming environment. We do not collect sensitive data beyond what is required for identity verification and fraud prevention.

⚙️How We Use Your Information

The personal information collected from 23be users is used exclusively to operate and improve our platform. Specific uses include:

• Account registration, verification, and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Providing customer support and responding to queries submitted through our support channels.
• Sending service-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorized account access.
• Improving platform performance, personalizing user experience, and conducting anonymous statistical analysis.

🤝Sharing Your Information

23be does not sell, lease, or share your personal data with third parties for their own marketing purposes. However, we may share limited information with trusted service partners in order to operate our platform effectively.

Circumstances under which limited data sharing may occur:

• Payment processors and financial institutions (such as bKash, Nagad, Rocket gateway providers) to complete transaction processing.
• Technology and analytics vendors who assist in site security, fraud detection, and performance monitoring — all bound by strict confidentiality agreements.
• Regulatory or law enforcement authorities when legally required to disclose information for fraud investigation or compliance purposes.

💳Payment Data & Financial Transactions

All financial transactions on 23be — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payments — are processed through encrypted, secure payment gateways. We do not store full card numbers or mobile banking PINs on our servers. Payment credentials are handled exclusively by our authorized payment partners.

Transaction records, including deposit and withdrawal amounts in BDT, are retained for a minimum period as required for financial compliance and dispute resolution. You can review your full transaction history from within your 23be account at any time.

🍪Cookies & Tracking Technologies

23be uses cookies and similar tracking technologies to provide a seamless user experience. Cookies are small text files stored on your device that allow our platform to remember your preferences, maintain your session, and analyze site performance. We use three types of cookies: essential cookies (required for the site to function), analytics cookies (used to understand how users interact with the platform), and preference cookies (used to remember your settings such as language choice).

We do not use advertising or cross-site tracking cookies. You can manage or disable cookies via your browser settings, though disabling essential cookies may affect certain platform features. Continued use of the 23be platform constitutes your consent to our cookie practices as outlined in this policy.

🗄️Data Retention

We retain your personal information for as long as your account remains active or as long as it is necessary to fulfill the purposes described in this policy. If you close your account, we will retain certain data for a minimum period as required by applicable financial regulations and dispute resolution obligations. This period typically does not exceed five years from the date of account closure.

Once the retention period expires and there is no legal obligation to retain the data further, we will securely delete or anonymize your personal information so it can no longer be linked to your identity.

⚖️Your Data Rights

As a registered user of 23be, you have the following rights with respect to your personal data:

• Right of Access: you may request a copy of all personal data we hold about you.
• Right to Rectification: you may request correction of inaccurate or incomplete personal information.
• Right to Erasure: you may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: you may request that we restrict processing of your data in certain circumstances.
• Right to Withdraw Consent: you may withdraw marketing opt-in consent at any time without affecting your right to use the platform.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.

🔐Security Measures

23be employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, firewalled and access-controlled server environments, regular penetration testing and vulnerability assessments, and mandatory two-factor authentication for all administrative access.

While we take every reasonable precaution to secure your data, no internet-based system is completely immune to risk. We encourage all 23be users to use strong, unique passwords for their accounts and to contact our support team immediately if they suspect any unauthorized access to their account.

🌐Third-Party Services

Our platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver our gaming content. These providers operate under their own privacy and security standards. While we work only with reputable partners, 23be is not responsible for the privacy practices of third-party providers. We recommend reviewing the respective privacy policies of any third-party service you interact with during your gaming sessions.

🔞Age Restriction & Minor Protection

23be is strictly an adult gaming platform. Access to our services is limited to individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a minor has registered an account or provided personal information, we will immediately suspend that account and delete all associated data.

By registering on 23be, you confirm that you are at least 21 years of age. We reserve the right to request identity verification documents at any point during account registration or activity review. For players aged 21+ only.

📢Changes to This Privacy Policy

23be reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the 23be platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

📬Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled at 23be, our support team is available to assist you. We are committed to responding promptly and transparently to all privacy-related enquiries submitted by our users across Bangladesh.

You can reach us by email at: [email protected]