Responsible Gaming at 23be

🎯 Our Commitment to Safe Play

At 23be, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should always be a form of entertainment, not a financial strategy or an escape from everyday pressures. Our platform is designed so that every player in Bangladesh can set clear boundaries and stay in control of their gaming activity at all times.

Whether you enjoy cricket betting during the BPL season, spinning the reels on your favourite slots, or sitting at a live casino table, 23be provides practical tools to make sure the experience stays enjoyable and within your budget. If you ever feel that gambling is taking too much of your time or money, our support team is available around the clock to assist you.

💳 Setting Deposit Limits

Deposit limits are one of the most effective ways to keep your gaming within a comfortable budget. At 23be, you can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, it takes effect immediately and cannot be increased before the cooling-off period expires — protecting you from impulsive decisions during a losing streak.

We strongly recommend that all players in Dhaka, Chittagong, Sylhet, and across Bangladesh set an honest personal budget before depositing via bKash, Nagad, or Rocket. Treat your gambling funds as entertainment money — never bet with funds earmarked for rent, utilities, or family expenses. If you reach your limit and want to add more, give yourself a 24-hour reflection period before making any change.

⏸️ How to Activate a Time-Out

A time-out gives you a complete break from all gambling activity on 23be without permanently closing your account. You choose the duration — from 24 hours to 6 weeks. Follow these steps to activate it:

1. Log in to your 23be account and navigate to Account Settings.
2. Select "Responsible Gaming" from the settings menu.
3. Choose "Time-Out" and select your preferred duration.
4. Confirm your selection. The time-out takes effect immediately and cannot be reversed early.

🛡️ Self-Exclusion Program

Self-exclusion is a longer-term tool for players who recognise that gambling is becoming a genuine problem in their lives. When you self-exclude from 23be, your account is suspended for a minimum period of 6 months, and you will not be able to create a new account during that time. All active promotions are cancelled and marketing communications are stopped immediately.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm the exclusion by email. We take all such requests seriously and handle them with complete confidentiality and care.

⚠️ Warning Signs of Problem Gambling

Recognising problem gambling early is the first step toward regaining control. Watch out for these warning signs — if any of these apply to you, we encourage you to use our responsible gaming tools or contact our support team right away:

• Spending more than you can afford to lose on a regular basis.
• Feeling anxious, irritable, or restless when not gambling.
• Lying to friends or family about how much time or money you spend gambling.
• Gambling to escape from stress, depression, or financial difficulties.

📞 Get Help and Support

You are never alone. Our support team is trained to handle responsible gaming concerns with discretion and empathy. Reach us any time of the day or night — we operate on Bangladesh Standard Time (UTC+6) and are online 24/7 to assist you.

❓ Frequently Asked Questions